Refund & Return Policy

 

At our establishment, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our Refund and Return Policy is designed to ensure that our customers can shop with confidence, knowing that their purchases are protected. This policy outlines the terms and conditions under which returns and refunds can be processed.

All products purchased from our store are eligible for return within 30 days of the purchase date. To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This number must be included with the returned item to ensure proper processing.

Returned items must be in their original condition, unused, and in the original packaging. Items that have been opened or used may not be eligible for a refund. Additionally, certain products, such as personalized or custom items, may be exempt from the return policy unless they arrive damaged or defective.

Upon receipt of the returned item, our team will inspect it to confirm that it meets the return criteria. If approved, a refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to an error on our part.

In the case of defective or damaged items, customers should report the issue within 48 hours of receipt. We will provide instructions for returning the item and will cover the shipping costs for the return. A replacement or full refund will be issued based on the customer's preference.

For exchanges, customers are encouraged to return the original item and place a new order for the desired product. This process ensures that the customer receives the correct item promptly.

We reserve the right to amend this policy at any time. Any changes will be communicated through our website. It is the responsibility of the customer to review the policy periodically to stay informed of any updates.

By shopping with us, customers acknowledge and agree to the terms outlined in this Refund and Return Policy. Our commitment to quality and customer service is paramount, and we strive to address any concerns promptly and effectively.